Privacy Policy

Last updated: August 2026

At Ratnas Jewells, we are committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you shop with us at ratnas.in.

Information We Collect

Personal details: Name, email address, phone number and delivery address when you place an order or create an account.
Payment information: We do not store your payment details. All transactions are processed securely through our payment partners.
Usage data: Information about how you browse and interact with our website, including pages visited and products viewed.
Communications: Messages you send us via email or contact forms.

How We Use Your Information

To process and fulfil your orders
To send order confirmations, shipping updates and tracking information
To respond to your enquiries and provide customer support
To send promotional emails and offers (only if you have opted in)
To improve our website and shopping experience

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Courier and logistics partners to fulfil your delivery
Payment processors to complete your transaction
Technology providers who help us operate our website (e.g. Shopify)

All third parties are required to handle your data securely and in accordance with applicable laws.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse site traffic. You can manage cookie preferences through your browser settings.

Your Rights

You have the right to access, correct or delete your personal information at any time. To make a request, please contact us.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website is hosted on Shopify, which maintains industry-standard security measures.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy, please contact us.