TERMS & CONDITIONS

1. Introduction

Welcome to Ratnas Jewells We operate this online store and website to offer jewellery and related products to customers in India.

By accessing our website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy.

Please read these terms carefully before making a purchase.

2. Business Information

Business Name: Ratnas 
Website: https://ratnas.in/
Email: avi.verma081993@gmail.com
Business Address: ED 192 D Block ADA colony Naini Allahabad Uttar Pradesh 211008
Customer Support: 8332905170

3. Products and Product Information

We make reasonable efforts to display accurate product images, descriptions, prices, and specifications.

However, actual product colours, appearance, or minor details may vary due to lighting, photography, or screen settings.

Customers are encouraged to review product descriptions, sizes, materials, and other specifications before placing an order.

We reserve the right to update product information, prices, availability, or discontinue products where necessary.

4. Orders and Order Confirmation

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation will be sent to the email address or phone number provided during checkout.

An order is subject to verification and acceptance by Ratnas Jewells.

We reserve the right to cancel an order in cases such as:

• Incorrect or incomplete customer information.

• Product unavailability.

• Suspected fraudulent or unauthorised transactions.

• Incorrect pricing or technical errors.

• Delivery restrictions or other legitimate operational reasons.

If an order is cancelled after payment has been received, the applicable refund will be initiated to the original payment method, subject to the refund policy and applicable law.

5. Pricing and Taxes

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

The applicable product price, shipping charges, taxes, and any other disclosed charges will be shown during checkout before the customer completes payment.

We reserve the right to update prices and promotional offers prospectively.

The price applicable to an order will ordinarily be the price displayed at the time of purchase, subject to correction of genuine pricing errors in accordance with applicable law.

6. Payment Terms

Ratnas Jewells accepts online payments through the payment options displayed at checkout.

Our website may use Razorpay as a payment gateway to facilitate online transactions.

Available payment methods may include UPI, debit cards, credit cards, net banking, and other payment methods supported at checkout.

By completing a payment, you confirm that:

• You are authorised to use the selected payment method.

• The payment information provided is accurate.

• You are purchasing the products for lawful purposes.

• You authorise the payment of the displayed order amount.

Payments are subject to verification and processing by the relevant payment gateway, bank, card network, or financial institution.

Ratnas Jewells does not request your UPI PIN, card PIN, banking password, or OTP through customer support.

7. Payment Processing and Transaction Status

Payments made through Razorpay are processed in accordance with the applicable payment gateway terms and the policies of the relevant banks or payment providers.

Razorpay acts as a payment service provider and does not manufacture, sell, or deliver the products offered by Ratnas Jewells.

A successful payment transaction does not independently guarantee product availability or order acceptance. Order confirmation will be communicated by Ratnas Jewells.

If an amount is debited from your account but your order is not confirmed, please contact us with your order details and available transaction reference.

We will verify the transaction and, where a refund is due, initiate it in accordance with our Refund & Cancellation Policy.

Payment processing times, transaction reversals, and bank-side refunds may vary depending on the payment method and financial institution.

8. Order Cancellation

Customers may request cancellation by contacting us at:

Email: avi.verma081993@gmail.com

Cancellation requests are subject to the order's processing and dispatch status.

If an order has already been dispatched, cancellation may no longer be possible. The customer may instead be eligible for a return or refund in accordance with our published policies and applicable law.

If Ratnas Jewells cancels a paid order, any amount refundable to the customer will be processed through the original payment method, subject to applicable law.

9. Refunds and Returns

Our Refund & Cancellation Policy explains the conditions, eligibility, and process for requesting a return, replacement, cancellation, or refund.

Customers should review that policy before placing an order.

Where a refund is approved, it will generally be initiated to the original payment method used for the transaction.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider and issuing bank.

Nothing in these terms limits any consumer rights available under applicable Indian law.

Refund Policy: [Insert Link]

10. Shipping and Delivery

We deliver to serviceable locations in India, subject to the availability of our delivery partners.

Estimated delivery timelines and applicable shipping charges will be displayed during checkout or communicated through the order confirmation.

Delivery dates are estimates and may be affected by courier operations, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details and contact information.

If a shipment is delayed, lost, or marked as delivered but not received, please contact our customer support team so that we can investigate with the relevant delivery partner.

Shipping Policy: [Insert Link]

11. Customer Responsibilities

Customers agree to:

• Provide accurate and complete billing and shipping information.

• Use the website only for lawful purposes.

• Avoid fraudulent orders or unauthorised payment activity.

• Not misuse, disrupt, or interfere with the website.

• Maintain the confidentiality of their account credentials.

We reserve the right to take appropriate action against fraudulent or abusive activity, subject to applicable law.

12. Privacy and Personal Information

We collect and process customer information necessary to operate our store, fulfil orders, process payments, arrange delivery, and provide customer support.

Personal information may be shared with relevant service providers, including Shopify, Razorpay, delivery partners, and other providers involved in completing your transaction, where necessary and permitted by applicable law.

Payment information is processed through the relevant payment service provider. Customers should review the applicable privacy policies of the services involved.

We handle personal information in accordance with our Privacy Policy and applicable Indian data protection laws.

Privacy Policy: [Insert Link]

13. Intellectual Property

All website content, including our brand name, logos, product images, descriptions, graphics, and designs, belongs to Ratnas Jewells or its respective rights holders, unless otherwise stated.

You may not reproduce, distribute, or commercially use our content without prior written permission, except as permitted by applicable law.

14. Third-Party Services

Our website may use third-party services, including Shopify, Razorpay, and delivery partners, to support online shopping, payment processing, and order fulfilment.

These services may be subject to their own terms, conditions, and privacy policies.

Ratnas Jewells is responsible for the products it sells and the customer support it provides, subject to applicable law and the respective responsibilities of third-party service providers.

15. Errors and Website Availability

We make reasonable efforts to maintain accurate website information and reliable service.

Occasionally, technical errors may affect product availability, pricing, checkout, or order processing.

Where an error affects an order, we may contact the customer to clarify, correct, or cancel the affected order, as permitted by applicable law.

We do not guarantee uninterrupted or error-free website access.

16. Limitation of Liability

To the extent permitted by applicable law, Ratnas Jewells shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised effective date.

Changes will apply as permitted by applicable law. Customers are encouraged to review this page periodically.

18. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes will be addressed through the appropriate legal process and competent courts in accordance with applicable Indian law.

Nothing in this section limits any consumer's right to approach a competent consumer dispute redressal authority.

19. Contact Us

For questions regarding these Terms & Conditions, orders, payments, cancellations, or refunds, please contact:

Ratnas Jewells

Email: avi.verma081993@gmail.com

Business Address: ED 192 D Block ADA colony Naini Allahabad Uttar Pradesh 211008

Phone: 8332905170

We will make reasonable efforts to respond to customer enquiries within a reasonable time.